Beyond Netiquette: Minimizing Digital Communication Blunders February 4, 2011

Though policies regarding use of electronic resources in the workplace are now common, policy and practice are not always aligned. Digital Natives - those who have grown up with the new technology - are comfortable with all things digital, but may be missing the nuanced social and writing skills essential to client and team relationships. Discover the secret to maintaining high standards of communication practices in the face of a rapidly evolving digital workplace.

You'll collaborate with your colleagues to identify typical digital blunders, create approaches to prevent and repair them and examine a framework for matching the best means of communication to the situation at hand. Learn to shape the digital workplace culture to support productivity, customer satisfaction and team effectiveness as well as mitigate reputation damage.

About the Presenter
Marla Rosner, principal of InstillLeadership, has excelled as an organizational development and training professional for twenty years. InstillLeadership creates custom training programs, provides one-on-one executive and management coaching, facilitates strategic alignment and structures effective communication among departments. As a consultant and working internally, Marla has a proven track record in guiding and executing management development initiatives to produce bottom-line business results. Prior to owning her own training and management development business, Marla was Vice President of Training and Development at Supercuts, Inc., where she had hands on responsibility for training administration in a 1,100 unit franchise organization. She is the author of the recently published e-book, Digital Manners and House Rules: A Parent Handbook.

Official Website: http://www.nchra.org