ABC's of Call Taking October 17, 2008

ABC'S OF CALL TAKING

The goal of this course is to provide the student with updated call-taking techniques to employ as a public safety dispatcher.

Students will be provided with an understanding of the importance and role the call-taker has in the public safety profession. The will receive information on advanced techniques to improve their call-taking skills: active listening, flexibility in their communication style to deal with a wide variety of callers, rapport builders, reassuring statements, and avoiding landmines.

POST Plan IV

Instructor: Kristina Miller, San Diego Police Department

For additional information or questions, contact Melissa Hernandez at [email protected], or by calling 619.342.7344

Prerequisite: Must be currently employed by a public safety agency

For information about the training venue, Marina Village, click here

Classes presented by the San Diego Association of Public Safety Dispatchers are certified by the California Commission on Peace Officer Standards and Training and meet the continuing professional training requirements for California public safety dispatchers.

Official Website: http://www.eventbrite.com/event/150665645